What is the cloud?
A broadly accepted definition of the cloud was published in 2011 by NIST as ‘A model for enabling ubiquitous, convenient, on-demand network access to a shared pool of configurable computing resources (e.g., networks, servers, storage, applications, and services) that can be rapidly provisioned and released with minimal management effort or service provider interaction’.

This succinct definition still holds true. To add to this- computing resources, services and applications have been democratised and made available over a network e.g. the Internet and charged for like a utility. The operational heavy lifting and costs involved in hosting and securing these resources is offloaded from the consumer – allowing cloud customers to to focus on their core business.
Essential Characteristics
The cloud model is composed of five essential characteristics:
- On-demand self-service – a consumer can unilaterally provision computing capabilities, such as server time and network storage, as needed automatically without requiring human interaction with each service provider.
- Broad network access – capabilities are available over the network and accessed through standard mechanisms that promote use by heterogeneous thin or thick client platforms (e.g., mobile phones, tablets, laptops, and workstations).
- Resource pooling – the provider’s computing resources are pooled to serve multiple consumers using a multi-tenant model, with different physical and virtual resources dynamically assigned and reassigned according to consumer demand. There is a sense of location independence in that the customer generally has no control or knowledge over the exact location of the provided resources but may be able to specify location at a higher level of abstraction (e.g., country, state, or datacenter). Examples of resources include storage, processing, memory, and network bandwidth.
- Rapid elasticity – capabilities can be elastically provisioned and released, in some cases automatically, to scale rapidly outward and inward commensurate with demand. To the consumer, the capabilities available for provisioning often appear to be unlimited and can be appropriated in any quantity at any time.
- Measured service – cloud systems automatically control and optimise resource use by leveraging a metering capability at some level of abstraction appropriate to the type of service (e.g., storage, processing, bandwidth, and active user accounts). Resource usage can be monitored, controlled, and reported, providing transparency for both the provider and consumer of the utilised service.
Service Models

Software as a Service (SaaS) – capability provided to the consumer is to use the provider’s applications running on a cloud infrastructure. The applications are accessible from various client devices through either a thin client interface, such as a web browser (e.g., web-based email), or a program interface. The consumer does not manage or control the underlying cloud infrastructure including network, servers, operating systems, storage, or even individual application capabilities, with the possible exception of limited user- specific application configuration settings.
Platform as a Service (PaaS) – capability provided to the consumer is to deploy onto the cloud infrastructure consumer-created or acquired applications created using programming languages, libraries, services, and tools supported by the provider. The consumer does not manage or control the underlying cloud infrastructure including network, servers, operating systems, or storage, but has control over the deployed applications and possibly configuration settings for the application-hosting environment.
Infrastructure as a Service (IaaS) – capability provided to the consumer is to provision processing, storage, networks, and other fundamental computing resources where the consumer is able to deploy and run arbitrary software, which can include operating systems and applications. The consumer does not manage or control the underlying cloud infrastructure but has control over operating systems, storage, and deployed applications; and possibly limited control of select networking components (e.g., host firewalls).
Deployment Models
There are four types of cloud deployments: private, hybrid, public and community:
- Private cloud infrastructure is provisioned for exclusive use by a single organization comprising multiple consumers (e.g., business units). It may be owned, managed, and operated by the organization, a third party, or some combination of them, and it may exist on or off premises.
- Public cloud is provisioned for open use by the general public. It may be owned, managed, and operated by a business, academic, or government organization, or some combination of them. It exists on the premises of the cloud provider.
- Hybrid cloud is a composition of two or more distinct cloud infrastructures (private, community, or public) that remain unique entities, but are bound together by standardized or proprietary technology that enables data and application portability (e.g., cloud bursting for load balancing between clouds).
- Community cloud is provisioned for exclusive use by a specific community of consumers from organizations that have shared concerns (e.g., mission, security requirements, policy, and compliance considerations). It may be owned, managed, and operated by one or more of the organizations in the community, a third party, or some combination of them, and it may exist on or off premises.
Multi Cloud – is the use of two or more cloud computing services. While a multi-cloud deployment can refer to any implementation of multiple software as a service (SaaS) or platform as a service (PaaS) cloud offerings, today, it generally refers to a mix of public infrastructure as a service (IaaS) environments, such as Amazon Web Services and Microsoft Azure.
Multi-cloud and hybrid cloud computing are similar but different IT infrastructure models. As indicated above, hybrid cloud refers to a cloud computing environment that uses a mix of an on-premises, private cloud and a third-party, public cloud, with orchestration between the two. An enterprise often adopts hybrid cloud to achieve a specific task, such as the ability to run workloads in house, and then burst into the public cloud when compute demands spike.
Multi-cloud computing commonly refers to the use of multiple public cloud providers, and is more of a general approach to managing and paying for cloud services in the way that seems best for a given organisation. However, multi-cloud doesn’t preclude hybrid cloud, and a hybrid cloud could be part of a multi-cloud deployment. The two models are not mutually exclusive- it depends on organisation objectives.
Why the cloud?
Some of the benefits of the cloud are depicted below. Other key benefits include robust availability, disaster recovery, business continuity capabilities; offloading undifferentiated operational heavy lifting and focus on core business. Leveraging the cloud is a key differentiator allowing organisations to focus on core business objectives, providing a competitive edge.

